How much time do your nursing professionals spend at a client's home?
This can vary tremendously, but we're available for full-time care, part-time care, and even intermittent care. It depends on the client's individualized needs, which are developed in consultation with the client and the client's physician.
How can I be sure that your staff is qualified to help me?
We're extremely diligent when we hire staff members. We conduct background screenings of our own, and make sure that candidates also meet or exceed standards required by the State of Florida Agency for Health Care Administration. Finally, we only send people to clients who are insured and bonded. Our practitioners must have high-level skills, experience, and self-initiative. We also make sure they have a track record for being reliable and compassionate. Additionally, our staff receives continuing education and training to ensure they provide the best care available today — and tomorrow.
What are the payment options for Empathy Care?
We're a Medicare-certified agency, but we also accept private pay and most private insurance.
Who handles the billing?
We do. We have a full-time accounting staff to handle billing requirements.
Are the rates for services different for holidays?
There is no rate change for Medicare clients. However, for private pay and insurance clients, we do use a rate differential for holidays, billed at time and a half.
Will I always get the same nurse or aide for every home visit?
To provide continuity of care we always try to send the same caregiver for each visit. Now and then, a conflict in schedules might prompt a situation in which we have to send a different person, but that doesn't happen very often.